Brandon ([info]kuroichi) wrote,
@ 2008-06-04 09:06:00
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Hewlett-Packard for the lose.
So the AC adapter for my notebook went bad and I needed to get it replaced. Fortunately, still being under warranty I can get a free replacement. So I email HP and say hey, this is what I have and I need a replacement. I even emailed them the replace with spare # off the top of the damn adapter. They sent me the wrong one. This is two weeks ago.

After agreeing with me and saying they would ship the correct one, they proceeded to ship another one of the same one they already sent me that doesn't work. I have been in contact with them by email and the customer service reps on the phone. Now they are trying to saying that the one they have sent me twice now, the one that doesn't even have the right power output and is a completely different size, is the compatible adapter and I have no idea what I am talking about. IT DOESN'T EVEN FIT. They don't seem to understand that the one the notebook shipped with is the right adapter... It seems kind of odd to me that they don't even know what the proper parts are for their own freaking product.

So after two weeks I am right back where I started.

WTF...

So at anyrate. Screw HP.

Maybe I'll by Asus or Toshiba or just say screw the whole lot of them and go MAC.



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[info]macmog
2008-06-06 02:33 am UTC (link)
Next time you call, tell them you moved and you need to update your address to the state of Minneapolis.

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[info]tsukiotome
2008-08-17 09:09 pm UTC (link)
hey brandon! did you get your hp fixed yet?
my mom just recently got a hp laptop and i've been helping her use it... and it seems to work okay except that the connection between the battery and the laptop sucks. i thought it was the laptop itself so we exchanged it... but i think it's that version..... so even though i complained a lot about my toshiba... i like it a lot more than than my mom's laptop because i at least know when it's charging the the toshiba's charging (unlike the hp).

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